Support tips
Our Secret SuperSupport and Your Websites
Besides helping our customers when they need us we also care for their websites without informing them about that. Let's call it secret support. The support related to hosting service is far from only communicating with our customers via different channels. It is much more complicated and one of our main tasks is to make sure your websites are up and running as well as to prevent issues from occurring. We have always striven for our service to go beyond the limits of our responsibilities because our ultimate goal is to help customers.
Speeding Up PrestaShop's Loading Time From 5 to 1 Seconds (Case Study)
The large amount of information in the database, combined with suboptimal queries to the database, can slow the load on any site. 5 seconds to load a page in an online store is too long. Even if it has the most useful and sought-after content among its competitors, the site will lose visitors and positions in the search engines.
How We Prepared Our Blog for Gutenberg and WordPress 5+ (Case Study)
In some of our previous articles we discussed preparation of websites for Gutenberg by testing existing content before even version 5.0 of WordPress was officially released. WordPress 5.1 is now here. Since many of our customers contacted us to get help information about their transition to Gutenberg, we decided to describe the process we underwent ...
How to Reduce the Database Size?
The growth of the database is a natural result of the expansion of the site. Sometimes, however, the large size of the database may be due to accumulated unnecessary information. Decrease the size of the database is possible by clearing unnecessary information in the tables.
Why Are My Emails Going to the SPAM Folder?
Some SPAM protection systems may be quite tough and sensitive. And some even learn on the recipients' actions and sender reputation. Despite these advanced technologies, it is quite possible that legitimate mails are mistakenly marked as SPAM. The possible reasons for a mail to be marked as SPAM are many. In this article, we'll introduce the basics that are most common.
Testing Gutenberg for the Existing Website Content in WordPress
The new content editor Gutenberg is still not officially released, but is expected to be very soon. Each WordPress user still has time to run tests for their website and get ready for the new editor. Even our SuperBlog is getting ready for Gutenberg as the tests were run while we were writing this article. ...
Successful Import of 25 Thousand Products to cell.bg's WooCommerce Shop (Case Study)
Recently our technical support team took part in resolving an intriguing case with an online store, hosted by us. Our customer had decided to use WordPress with WooCommerce for their online store.
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